Online Payment Portal Refund Policy
Last Updated: June 11, 2026
The Atlantic Palace Condominium Association, doing business as Club Boardwalk Resorts (“the Association,” “we,” “us,” or “our”), operates the secure online payment portal located atapcondopayments.com (the “Site”).
Because this Site is utilized strictly to process administrative maintenance assessments, condominium dues, capital reserve fees, and pre-existing contractual balances for verified vacation club members and deeded owners, our refund parameters differ from standard e-commerce retail storefronts. Please review our policy details below.
1. General Policy: All Transactions Are Final
All payments processed through this online portal are applied directly to existing contractual financial obligations, operational resort budgets, and outstanding owner account balances. Consequently, all completed transactions are considered final, non-refundable, and non-reversible, except under the specific operational circumstances outlined in Section 2 below.
2. Processing Errors and Overpayments
We recognize that technical issues or clerical errors can occur during manual online entry. The Association will review and issue a correction or refund under the following strict criteria:
- Duplicate Transactions: If the online payment gateway inadvertently processes an identical credit card transaction multiple times for a single balance within a 24-hour window, we will reverse the duplicate charge(s) upon verification.
- Overpayments: If you manually input an amount that exceeds your total contractually documented outstanding balance, you may request a refund of the excess overpayment amount. Alternatively, at your discretion, the overpayment can be applied as a forward credit toward your next scheduled assessment billing cycle.
3. Reporting Timeframe and Procedure
To report an online payment processing error, duplicate charge, or overpayment, you must notify our billing administration team within thirty (30) days of the transaction date.
- How to Report: Please contact our Billing and Member Services Department directly by phone at (800) 609-0009 or (609) 343-7447.
- Required Documentation: When submitting your request, please provide your full name, owner ID or contract number, the transaction date, the last four digits of the payment card used, and the specific confirmation or receipt number generated by WooCommerce.
4. Method of Refund Execution
Approved refunds will be credited exclusively back to the original payment instrument (the specific credit card, debit card, or banking account) used to initiate the transaction. Under no circumstances will refunds be issued via cash or third-party transfer. Please allow 5 to 10 business days from the date of administrative approval for the credit to reflect on your financial statement, depending on your individual banking institution’s processing speeds.
5. Contractual Status and Account Standing
Requesting an audit or a refund for a processing error does not alter or extend the payment deadlines established in your original purchase agreement, public offering statement, or association bylaws. If a transaction is reversed or disputed without merit, late fees, interest penalties, or administrative collection actions may be applied to the account ledger in accordance with our standard governing policies.
6. Contact Information
For questions regarding your current statement balance, payment receipts, or to report a processing error, please contact our administrative team:
Local Administrative Line: (609) 343-7447
Corporate Entity: AC Boardwalk Investments LLC d/b/a Club Boardwalk Resorts
Association Property: Atlantic Palace Condominium Association
Payment Portal Domain: apcondopayments.com
Billing Support Toll-Free: (800) 609-0009